Healthcare Client Relations Consultant

Exciting opportunities exist with a Healthcare IT Company for an Customer Relations Consultants who will work from their offices in either Johannesburg or Durban.

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The successful candidates will play a crucial role in overseeing and ensuring a seemless and efficient onboarding experience for clients joining the Company's Healthcare Bureau. In addition their ongoing contribution will be instrumental in managing the retention of the Company's Bureau customers.

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These positions specifically involve:

• Promoting the Company's value proposition by on-boarding and maintaining Medical Practices through continuous consulting as well as identifying and acting upon opportunities to up-sell additional products and services;

• Delivering on the desired end-to-end client experience by providing a consistently high standard of client service;

• Measuring and monitoring the Company's client experience by making their value proposition real; and

• Providing ongoing input to help shape the Company's value proposition.

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Duties include:

• Acting as the primary point of contact for clients throughout the onboarding process;

• Guiding practices through the adoption of the bureau service;

• On-boarding and training practices on products and processes through a combination of face-to-face, telephonic and digital channels;

• Developing strong and trusted relationships with Healthcare Providers and unlocking the Company's value proposition through continuous high value interactions supported by actionable insights;

• Proactively identifying needs and recommend solutions to optimise the Company's value proposition;

• Updating onboarding resources and maintaining detailed records of all client interactions;

• Collaborating with internal and external stakeholders to ensure a seamless onboarding experience and mutually beneficial customer journey;

• Managing retention and growth of an allocated portfolio of Practices in order to maintain its profitability.

 

Job requirements

Qualifications and experience:

• National Senior Certificate (Matric), tertiary qualification preferred;

• 4+ years experience in a client service role, within the healthcare and/or information technology sectors;

• 2+ years training clients on software products;

• 2+ years upselling products and services to existing clients;

• 2+ years building strong and trusted business-level relationships with clients;

• Proficient in Ms Excel, Word, Powerpoint or the Google Workspace alternative.

 

Knowledge and skills:

• Proficiency in English, and at least one other official language;

• Excellent communication and people skills (verbal and written);

• Effective analysis, problem solving and decision making skills in complex and dynamic situations;

• Effective time management and organisational skills to prioritise tasks and meet deadlines;

• Knowledge of the medical services claims industry and healthcare coding systems is preferable;

• Understanding of processes and systems used in the execution Medical Practice Management is preferable;

• Experience working on PMA’s (Practice Management Applications) is preferable;

• Enthusiasm to stay updated with industry developments and emerging trends in the healthcare sector;

 

Competence:

• Exceptional interpersonal and relationship-building skills to establish trust and credibility with clients and internal stakeholders;

• Collaborative and team-oriented approach to work effectively with cross-functional teams;

• Can hold own ground during tough negotiations with different stakeholders, while remaining respectful, calm and mindful;

• Results-oriented with a focus on achieving targets and delivering on key objectives;

• Adaptability and resilience to navigate through challenges and uncertainty;

• Ethical and professional conduct with a commitment to integrity and confidentiality;

• Dependable and diligent, consistently demonstrating trustworthiness and a strong work ethic.

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Job Type: Full-time

TCC:  From R22 000,00 per month

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