Inbound Business Consultant: Healthcare
An exciting opportunity exists with a Healthcare IT business in Johannesburg for an Inbound Business Consultant. The successful candidate will be responsible for unlocking the company's evolving value proposition by on-boarding and maintaining lower revenue mass market clients digitally. The role also entails consulting with clients and acting upon opportunities to up-sell additional products and services as well as becoming the clients trusted business champion.
Roles and Responsibilities:
● Digitally deliver on the desired end-to-end client experience for lower revenue mass market clients
● Develop strong relationships with clients
● Ability to unlock the company's value proposition through high value interactions with your clients, with insights attained through a process of continuous consultation
● Manage and take full ownership of the allocated client base
● Collaborate with Sales Consultants to ensure fast and sustained conversion of sales to satisfied clients
● On-board new clients and ensure yield metrics are met
● Upsell VAS or new product features to the allocated client base
● Train existing clients on new products or processes through a combination of telephonic and digital channels
● Ensure churn of the client base is within budgeted targets
● Maintain detailed records of all client interactions in a CRM
● Collaborate with Sales Consultants to grow the region and maintain its profitability
● Ensure clients continually experience a “Remarkable CX” infused with digital experiences
Job Requirements
Knowledge and Skills:
● Analysis and problem solving
● Mindfulness
● Attention to detail
● Relationship-building at all levels
● Proficiency in English, and at least one other official language
● Excellent communication and problem-solving skills
● Planning and organisational skills
● Time- and self-management skills
● Negotiation and upselling skills
● Sound understanding of the SA private medical industry as well as medical practices highly advantageous
Qualifications and Experience:
● National Senior Certificate (Matric), but tertiary qualification preferred
● 2+ years in client service in the healthcare and/or information technology sectors
● 1+ years training clients on software products
● 1+ years upselling products and services to existing clients
● 1+ years building strong and trusted business-level relationships with clients
● 2+ years admin
● 1+ years coordinating third parties
Competencies:
● Self-motivated and self-directed
● Able to work within a team environment, “you are only as good as your team”
● Patience and flexibility
● Ability to use positive language together with a positive attitude
● Deliver quality
● Ability to exercise empathy
● Desire to learn and grow your knowledge
● Tenacious
Employment Type:
Full-time
Salary from R18 000 per month depending on Skills and Experience
Please note ...
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2. If you don't hear from us within 7 days of applying for this position, you unfortunately did not make the short-list