Customer and Sales Account Manager: Healthcare

An exciting opportunity in Johannesburg, East London, the Garden Route and the North West Province with a Healthcare IT company to market, sell and support software solutions to practices and facilities in the Private Healthcare sector.

The successful candidate will use their business and relationship building skills to retain and grow an existing client base by upselling and cross selling additional products and services and by aquiring and onboarding new practices.

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Roles and Responsibilities:

• Develop and execute a territory go-to market plan

• Build a pipeline of opportunities to meet targets

• Achieve monthly revenue, unit & retention targets

• Conduct regular territory reviews to identify opportunities & risks

• Generate leads, qualify prospects and manage the sales cycle

• Upsell, cross-sell and identify opportunity to grow revenue

• Troubleshoot, escalate, monitor and follow up on support issues

• Provide guidance and training on adoption, best-practice usage, and optimisation of products and services

• Provide market, customer and competitive feedback

• Ongoing customer contact and quality relationship management to ensure satisfaction and explore opportunities for upselling

• Carry out administration processses and reporting

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 Requirements to apply for the position include:

• Matric with a tertiary qualification is preferred

• Valid drivers licence with own reliable vehicle

• Sales , upselling and customer retention in-field experience in the Healthcare or IT sectors

• Working experience of medical billing and practice management

• Competent at trouble-shooting and escalting software queries 

• Excellent communication and relationship building skills 

• Customer Focused, resilient, target driven and action oriented

• An understanding of the SA Healthcare Industry is advantageous

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Employment Type: Permanent / Full-time

Work Location: In-Office and On-Site

Salary from R32 000 per month (depending on skills and experience) 

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